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Florida Dispatcher Honored by Cassidian (4/30/12)
Cassidian Communications, an EADS North America company, recognized Junior Lolly from Liberty County, Fla., 9-1-1 communications center as the company’s dispatcher of the month.
“One of the reasons Liberty County 9-1-1 is unique is the fact that its lead call-taker has been on the job since 1980 and has been blind since the age of 12,” said Brandon Hoquist, product line manager, Cassidian Communications. “Lolly processes more than 300 emergency and administrative calls a day, which is more than three times the amount he processed in his earlier days at the center.”
As technology advances entered the 9-1-1 center, Lolly’s job became more complicated as additional programs and monitors were introduced. He uses new technology designed to assist the visually impaired.
“He never sends a responder to the wrong place and can tell someone where to turn by landmarks,” said Stephen Ford, 9-1-1 coordinator, Liberty County 9-1-1 communications center. “He has only asked me where an address is located three or four times since I have worked with him. He does a better job than any sighted call-takers I know.”
“I’m not in this for the money,” Lolly said. “This is not a job where you get rich. I do it to help people and to be there for the community. It’s a calling. It’s a desire I was born with.”
The 9-1-1 center recently completed testing of the latest version of the Sentinel Patriot call processing solution, release 3.2. The center operates the technology on its three call-taking positions.
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